Waterloo Community Councelling Waterloo Multi-Ethnic Councelling
0207 928 3462
Barley Mow Clinic
London SE1 7BD

The Multi-Ethnic Counselling Service

The Multi-Ethnic Counselling Service was set up in 2004 for people in South London who felt they needed counselling that would take their cultural backgrounds into consideration.
This service is open to residents of Lambeth and Southwark that require counselling in other languages, and to refugees and asylum seekers living in any South London borough. 
Unfortunately, due to the large number of referrals we receive, we are not able to prioritise individual clients, nor are we able to offer emergency appointments.

At the moment, we are able to offer counselling in the following languages: Albanian, Amharic, Arabic, Bengali, Cantonese, English, Farsi, Farsi (Darri), French, Hindi, Italian, Kurdish, Lithuanian, Mandarin, Polish, Portuguese, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tamil, Tigrinya, Turkish, and Urdu. 
We are able to provide the Multi-Ethnic Counselling Service free of charge thanks to the support of South London & Maudsley NHS Lambeth Talking Therapies and Talking Therapies Southwark, NHS Southwark CCG, The Henry Smith Charity, Trust for London, the Big Lottery Fund, City Bridge Trust and the Tudor Trust. Support also comes from a number of other Trusts and Foundations, as well as individual donors.


How can counselling help?

Counselling can help with various emotional difficulties and life experiences:


Anxiety and stress,   bereavement and loss,   surviving trauma,   abuse and domestic violence,   isolation and cultural adjustment,   low self-esteem, relationship difficulties at home or at work.


What can I expect from counselling?

Counselling provides the opportunity to speak confidentially to an independent and non-judgemental person who will listen attentively and work with you to improve your situation. A counsellor will not tell you what to do but will help you gain a fuller understanding of the things that are on your mind, enabling you to identify options or alternative ways of looking at these issues.


What happens next?


When a suitable counsellor is available, you will be offered an appointment time for weekly, 50-minute sessions. Your appointments will take place at Waterloo Community Counselling at the same time each week and with the same counsellor. You will be offered either 6-8 sessions or up to 18 sessions. 


If you live in Lambeth and would like to self-refer, or if you would like to refer a Lambeth resident, please call Lambeth IAPT on 0203 228 6747. If you’re registered with a GP in Southwark, or you would like to refer someone registered with a GP in this borough, please call Southwark IAPT on 0203 228 2194.


We are not able to provide written reports or clinical letters. If you require a document of this nature, we would advise you to visit your GP.


MECS North West

Multi-Ethnic Counselling Service (North West)


Who is it for?

Counselling is available to refugees and asylum seekers who are resident in any North London borough. You may be seen in our premises in Waterloo or Queens Park.

How can it help?

Counselling can help with various emotional difficulties and life experiences such as:

  • Anxiety and stress
  • Bereavement and loss
  • Surviving trauma, abuse and domestic violence
  • Isolation and cultural adjustment
  • Low self-esteem
  • Relationship difficulties


At present, we are able to offer counselling in the following languages: Albanian, Amharic, Arabic, English, Farsi, Farsi (Darri), French, Kurdish, Portuguese and Tamil. If you need counselling in a different language, we will endeavour to provide this for you.



What happens next?

You will be invited to an assessment appointment to discuss counselling. When the counsellor meets with you, s/he will want to find out more about you and your request for counselling.  This will help us decide whether we are the right service for you.


When a suitable counsellor is available, you could be offered between 6-18 weekly counselling sessions. If however we are unable to help you, we will try to direct you to other more appropriate services.



The Minster Centre

20 Lonsdale Road
Queen's Park

Underground: Queen's Park (Bakerloo line)
Overground: Brondesbury Park and Queen's Park
Buses: 6, 36, 187, 206, 316
Limited meter parking


How to refer a client to MECS

By phone: 020 7928 3462 


By email: please click HERE to download the Multi-Ethnic Counselling Service referral form from our website and, when complete, send it to info@waterloocc.co.uk.


Please do not leave your children unattended in the waiting room. Ensure that you have arranged childcare before attending appointments. 


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