Multilingual Counselling Service
Frequently Asked Questions
What is the Multilingual Counselling Service?
Our unique service provides free mother tongue counselling in over 23 languages and dialects to migrants, refugees and asylum seekers. Many of our referrals are survivors of exile, torture, human trafficking and modern slavery, who cannot access financial support in the UK. WCC’s Multilingual Counselling Service supports those fleeing personal, political and economic turmoil, who are often carrying trauma and distress from migration and persecution.
WCC can also signpost or refer clients to our network of services across London, especially if there are practical issues impacting their well-being. These services include English classes, housing or immigration advice, food banks, and community organisations where they can meet others from their home countries.
We also have our own psychosocial group where clients can meet in safe spaces.
Lambeth Resident
If you require mother tongue counselling and you or your referral is a Lambeth resident or registered with a GP in Lambeth, you will need to contact Lambeth IAPT to be referred to our Multilingual Service service.
Phone: 02032286747
Email: lambethiaptadministrators@slam.nhs.uk
Southwark Resident
If you require mother tongue counselling and you or your referral is a Southwark resident or registered with a GP in Southwark, you will need to contact Southwark IAPT.
Phone: 02032282194
Email: sptsadmin@slam.nhs.uk
Refugee or Asylum Seeker
If you or your referral requires mother tongue counselling and is a refugee or asylum seeker, please fill out our Referral Form on our website.
You can also download the form and email it to us at info@waterloocc.co.uk
You may be offered 6-12 sessions of counselling. Sessions are time-limited and take place at the same time every week.
There will be no charge for the sessions.
We can only offer counselling sessions in certain languages, and we don’t use interpreters. Please visit https://waterloocc.co.uk/multilingual-referral-form/ for more information.
Our wait time after your assessment is 12-18 weeks. We match clients with counsellors based on your availability and preferences. If you are only able to commit to a limited timeframe it will take longer for you to be placed.
Every person that we see must be discussed and agreed with our clinical team, if we do not feel we are the right service to support you, we will signpost you to other services.
Your sessions will take place weekly once you’re offered a start date for counselling. Each session will be on the same day, at the same time, and with the same counsellor.
Yes! The WCC team is made up of qualified counsellors and trainee counsellors who are undertaking accredited courses. All our trainee counsellors are supervised in-house by accredited supervisors.
If you feel your allocated counsellor isn’t a good match, we encourage you to discuss it with them first. If you’ve done that and feel it hasn’t been resolved, you can contact the WCC office.
As a client of Waterloo Community Counselling you are entitled to receive a copy of an attendance letter with the details of your sessions with us. You are also entitled to receive a copy of initial consultation notes, if you were offered one by our service.
If you would like to receive a copy of these documents please contact the Operations Team on info@waterloocc.co.uk
We charge £18 for an attendance letter.
As a small charity, we focus our resources on providing counselling and psychotherapy, not benefits advice/support. We therefore cannot provide Letters of Support for benefits applications/PIP, housing application or immigration case.
WCC can provide a standardised Attendance Letter on request. We charge £18 for this service.
If you would like to receive an attendance letter please contact the operations team on info@waterloocc.co.uk
We’re committed to keeping the highest levels of confidentiality with our clients. We’ll only disclose material if we believe the health or safety of someone is at risk, or if we’re legally obligated to. In this event, we’ll always discuss the situation with a client and decide on the next step forward together.
Resources
We have a list of services and other organisations and a wealth of other resources which may be useful for you.
Reported improved mental health and wellbeing
Reported increased confidence and self-esteem
Reported feeling more connected to the community
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