Low Cost Counselling

Our aim is to offer high-quality counselling while ensuring that cost is not a barrier to receiving the support you need. During your initial assessment, we’ll discuss and agree on a fee that is realistically affordable for you and your financial situation. Our lowest fee is currently £20.

The initial assessment has a non-refundable fee of £60 if you’re employed, or £30 if you’re on a lower income or unemployed. Please contact the office on 02079283462 if you believe that the above fees are unmanageable due to your financial circumstances.

During your initial consultation, you’ll discuss with a counsellor your reasons for seeking help. If both you and the counsellor agree that we’re the right service for you, we’ll place you on our waiting list for counselling. The assessment is a good opportunity for you to give us your up-to-date availability and what your preferences for a counsellor are.

The assessment is 60-90mins (1hr-1hr30mins).

Please fill in the referral form.

The initial consultation appointments are charged at a flat fee of £60 if you’re employed, or £30 if you’re on a lower income or unemployed.

Our wait time after the initial consultation varies, but tends to be between 6-12 weeks. There can be extended waiting times for evening and Saturday appointments, due to high demand. We match counsellors based on your availability and preferences, so if you can only commit to a limited timeframe, it will take longer for you to be placed.

Every client we see must be discussed by and agreed with our clinical team. If we feel we’re not the right service to support you, we’ll signpost you to others.

Your sessions will take place weekly once you’re offered a start date for counselling. Each session will be on the same day, at the same time, and with the same counsellor.

Yes, our policy is to charge for all missed or cancelled sessions (unless cancelled by counsellor?). It’s standard practice, and as a small charity, we’re reliant on the income we receive from regular counselling fees. We can make exceptions at the discretion of the Clinical Services Manager. If you think this applies to you, please discuss it with your counsellor.

Yes! The WCC team is made up of qualified counsellors and trainee counsellors who are undertaking accredited courses. All our trainee counsellors are supervised in-house by accredited supervisors.

If you feel your allocated counsellor isn’t a good match, we encourage you to discuss it with them first. If you’ve done that and feel it hasn’t been resolved, you can contact the WCC office.

As a client of Waterloo Community Counselling you are entitled to receive a copy of an attendance letter with the details of your sessions with us. You are also entitled to receive a copy of assessment notes, if you were offered one by our service.

If you would like to receive a copy of these documents please contact the Operations Team on info@waterloocc.co.uk

We cannot provide Support Letters for benefits or PIP applications. WCC can provide a standardised Attendance Letter on request, but as a counselling charity we cannot give benefits advice or support.

We’re committed to keeping the highest levels of confidentiality with our clients. We’ll only disclose material if we believe the health or safety of someone is at risk, or if we’re legally obligated to. In this event, we’ll always discuss the situation with a client and decide on the next step forward together.