Our Impact

Making a Difference Together

“Before counselling, I was in a dark place and constantly sick with worry. Counselling helped me build confidence, make friends, & engage in college. The coping strategies eased my anxiety, allowing me to focus on myself & my child. It’s made a huge difference in my life.”

“Therapy has significantly bolstered my self-trust and confidence. I’m pleased to note that I can now venture out alone, a feat I couldn’t manage when I began therapy, relying on others for support. While my anxiety persists, I feel better equipped to manage it, gradually overcoming its inhibiting effects on my life.”

“Counselling helped me to build my confidence, to go out and make friends, gained my concentration and engage well in college and with others. The different coping strategies I learned in therapy helped me to ease my anxieties and focus on myself and my child.”

“I would like to thank my therapist for bringing me back to life.”

“The big difference is that now I have better communication with my partner and family, and I learned to deal with adverse situations more calmly. It has even given me a series of tools that I can apply and share with people around me who are going through bad times.”

“The staff work so hard to involve us, creating meaningful networks we wouldn’t otherwise have. There’s a feeling of trust that some of us need in life.”

Download our Impact Report 2025–26: Transforming lives through counselling

Download a copy of our annual Impact Statement for an overview of our achievements and the positive effect we’ve had on the community!

You can also download our Strategic Goals for 2025-2026 to see our priorities for the year ahead!

Research & Academic Partnerships

Waterloo Community Counselling actively collaborates with students and academics from leading universities to advance knowledge in both mental health and community wellbeing. We’re proud to be part of King’s College London’s Service & Research Projects Hub, strengthening the link between research and actual practice.

Insight Research

Thanks to our National Lottery Community Fund Reaching Communities grant (2022-25), were able to appoint a researcher to interview past WCC clients. Their conversations revealed how they felt about their counselling experience, what support made the biggest differences in their lives long-term, and whether they had any suggestions for improvement. This research helps us understand the difference we’re making, and most importantly elevates our clients’ voices and their stories. Download the full report here.

Academic Publications

Bridging Academia and Community: Experiences in Implementing a ‘Service & Research Projects Hub’
Zak Evans, Faiza Inamdar, Naureen Abubacker, Patricia Zunszain – King’s College London, 2025
Read more about our joint work with King’s College London here.

Managing Therapeutic Boundaries in Community Counselling Settings
Ruyi Huang, 2025
How do counsellors and organisations navigate clients’ practical demands?
Explore this project on our blog: Building Knowledge through Community: WCC’s Partnership with King’s College London.

Calm in the Eye of a Storm: How Third Places Nurture Belonging for Refugee Communities
Susannah France, 2025
Discover how welcoming spaces beyond home and work—such as community gardens, cooking groups, and pottery sessions—help people of refugee backgrounds feel connected and supported.
Read the full article on King’s College London’s website here.

About Us

Established in the 1980s as a local community health project, and as a charity in 1995, today Waterloo Community Counselling (WCC) is well placed to deliver life-changing counselling and mental health support to individuals across London. Last year we provided over 7,500 hours of high quality, individual counselling to 695 people.

We are one of only a handful of counselling services offering long-term talking therapy at reduced fees. We reach adults from diverse backgrounds who have experienced loss, trauma and abuse, and are struggling with anxiety, depression and other difficulties.

Our unique Multilingual Counselling Service provides free mother-tongue counselling to migrants, refugees and asylum seekers who have survived exile, torture, human trafficking and modern slavery in over 23 different languages.

Our Vision, Mission and Values

At Waterloo Community Counselling, we are dedicated to providing accessible and affordable counselling services to individuals across London. Our mission is to offer life-changing talking therapy to all, ensuring that emotional distress and psychological suffering are not ignored. We believe that everyone should have access to high-quality counselling when they need it, experiencing real relief and support.

Support Life-Changing Counselling Today

Your donation helps us provide accessible and affordable counselling to individuals from diverse backgrounds dealing with issues like loss, trauma, abuse, anxiety, and depression. Join us in making a difference today.

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Clients agreed that the main problems that brought them to counselling were addressed in their sessions.

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Clients said they would choose to see a counsellor at WCC again.

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Clients experienced a reduction in their anxiety or depression.

Ways you can support

Give What you Can

Your generosity has the power to make a huge difference. Our life-changing work relies on the support of individual donors and supportive organizations. Every donation, even a small one, helps us continue providing essential services to those in need.

Give as You Live

Want to help us raise even more for FREE? Well, now you can just by shopping via Give as you Live Online!

When you shop at over 6,000 top stores they’ll turn a percentage of your spend into free funds for us! Simply sign up, search for the retailer and start shopping. It’s that simple!

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