Multilingual Counselling
for refugees & asylum-seekers

What is the Multilingual Counselling Service?

Our unique service provides free mother tongue counselling in over 23 languages and dialects to migrants, refugees and asylum seekers. Many of our referrals are survivors of exile, torture, human trafficking and modern slavery, who cannot access financial support in the UK. WCC’s Multilingual Counselling Service supports those fleeing personal, political and economic turmoil, who are often carrying trauma and distress from migration and persecution.

WCC can also signpost or refer clients to our network of services across London, especially if there are practical issues impacting their well-being. These services include English classes, housing or immigration advice, food banks, and community organisations where they can meet others from their home countries.

We also have our own psychosocial group where clients can meet in safe spaces.

Make a Referral

In 2024 Waterloo Community Counselling proudly celebrated 20 years of dedicated support for refugees and asylum seekers through our multilingual counselling service. What began as a small initiative with a handful of counsellors and interpreters has grown into a service boasting over 50 counsellors offering therapy in over 23 languages. Last year alone we supported 330 individuals from 74 different countries!

The people we serve have often endured horrific trauma and life-altering experiences, both in their home countries and as they seek refuge in the UK. A considerable number of our clients have experiences of torture, modern slavery, human trafficking, domestic and/or sexual abuse, or persecution due to their ethnicity, religion, sexuality, political stance or gender identity.

Sadly, many of their challenges continue in London where they face issues related to housing, poverty and social isolation. Giving clients the opportunity to have counselling in their mother tongue lets them express themselves and have a deeper, more meaningful relationship with the counselling process – improving their mental health outcomes.

Celebrating Over 20 Years Of Service!

0 %

Reported improved mental health and wellbeing

0 %

Reported increased confidence and self-esteem

0 %

Reported feeling more connected to the community

"I really appreciated the service understanding my position and making plans that were realistic for me. The service was helpful. I definitely saw improvement between the beginning and the end."

Maria Low Cost Counselling client

"I used to feel very lonely and depressed before I started my sessions. I feel seeing and talking to my counsellor weekly saved my life."

Gina Multilingual Counselling Service client

"We got to speak about our experiences and culture, so I am so glad I joined the group. I feel better and stronger than before. I thank WCC for everything done for me, from the outings to free computer and therapy. It is life changing.”

Sarah Multilingual Counselling Service client

"My mental health felt dramatically improved by my sessions. I can’t express how valuable and meaningful my sessions have been to improving the way I feel about myself and relate to others."

Sandra Low Cost Counselling client

"WCC is great place to be, the staff work so hard to make us feel involved, appreciated and create meaningful networks that we would otherwise not get opportunity to be part of."

Joseph Multilingual Counselling Service client

Social Groups & Activities

We run a varied program of regular group activities for refugees and asylum seekers. Join us for a variety of engaging and inclusive activities designed to bring people together. Our social groups offer opportunities to explore new interests, learn new skills, and connect with others in a welcoming environment. Whether you’re interested in cultural outings, creative workshops, or simply meeting new people, there’s something for everyone. 

Explore Groups and Activities
20230901_123819(0)
20230503_131832
Group activity garden clean up
Group of people pose for a photo inside a pottery studio

It takes my mind off my distress. While I am with the group I met different people, it gives me the chance to chat rather than staying at home and feeling very low

Group Member

Frequently Asked Questions

Our multilingual counselling service is designed to cater to the diverse cultural backgrounds of our clients. Whether you’re dealing with specific challenges or seeking general support, our team is here to help. Below, you’ll find answers to common questions about our counselling services, including how to access them and what to expect from your sessions.

Resources

We have a comprehensive list of services, organisations and a wealth of other resources which may be useful for you.

 
Get Resources

Support Life-Changing Counselling Today

food bank icon

Your donation helps us provide accessible and affordable counselling to individuals from diverse backgrounds dealing with issues like loss, trauma, abuse, anxiety, and depression. Join us in making a difference today.

Donate Today
Learn More